Privacy Policy
Effective Date: July 18, 2025
Reliable AOC (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, website visitors, and service users. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
We collect personal and business information that is necessary to deliver our accounting, taxation, and advisory services, including:
- Full name, mailing address, email, and phone number
- Business name, registration details, and industry classification
- Social Insurance Number (SIN), Business Number (BN), and other CRA identifiers
- Financial statements, bank records, payroll details, and tax documents
- Communication history through emails, calls, meetings, or forms
2. How We Use Your Information
We collect and use your information for the following purposes:
- Preparing and filing personal and corporate tax returns
- Providing bookkeeping, payroll, and audit services
- Registering new businesses and managing CRA accounts
- Ensuring regulatory compliance and government reporting
- Responding to CRA audits, reviews, and other requests
- Contacting you for appointments, updates, or document submissions
We do not use your personal data for unsolicited marketing.
3. Consent
By providing your information to Reliable AOC, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal and contractual limitations.
4. Data Protection Measures
We take data security seriously and implement technical, administrative, and physical safeguards to protect your information:
- Encrypted client data transmission and storage
- Password-protected internal systems and portals
- Confidentiality agreements with all employees
- Role-based access to sensitive records
- Ongoing monitoring and system security reviews
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may disclose your data only under the following conditions:
- To the Canada Revenue Agency (CRA) or other government authorities, as required by law
- To professional third-party service providers who support our operations (e.g., IT, payroll systems), bound by confidentiality
- In response to a legal obligation, court order, or law enforcement request
6. Retention of Information
We retain your personal and business information only as long as necessary to fulfill our service obligations and comply with legal and regulatory requirements.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Withdraw consent for future communications or uses (where applicable)
- Request deletion of your records, subject to compliance obligations
To exercise these rights, please contact us at the details provided below.
8. Use of Our Website
Our website may collect anonymous data through cookies and analytics tools to improve the user experience. We do not associate this data with individual users unless voluntarily submitted through forms.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
10. Policy Updates
We may update this Privacy Policy periodically. Updates will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Information
For questions or concerns about this Privacy Policy or your personal information, please contact Reliable AOC:
11 Steinway Blvd, Unit #12
Etobicoke, ON, M9W 6S9
Email: info@reliableaoc.com
Phone: +1-647-948-9274
Toll-Free: +1-866-296-2444
Thank you for trusting Reliable AOC with your financial and personal information.
